AI for Customer Support

Customer experiences and support are omni-channel and immediate. We know your brand is dependent on timely support, processes and responsiveness. We hire and manage AI specialists and experienced support experts to keep clients focused on expanding their business, while we manage the command center.

Services

Customer Service

Over 90% Internal quality score, Powered by industry’s best customer experience analysis

Billing

12.5 avg. contacts per hour, Real time payment reporting and monthly accountability

Outbound Support

10% over target CSAT score, Collaborative co-browsing and knowledge based integration

Technical Support

24 hours avg. resolution time, A collaborative approach to reduce the cost per incident

Channels

Live Chat & Email

Social Media

In-App

SMS Text