06 Nov An Unhappy Customer Service Agent is More Than a Meme
An unhappy customer service agent is more than a meme, it is a problem with a solution....
An unhappy customer service agent is more than a meme, it is a problem with a solution....
If your customer service avenues are more hidden than the mummy’s tomb you are likely to lose repeat business....
Humanity loves to ask questions. Our curious nature has taken us as far as the moon and as deep as the quantum world. Some of our questions are much simpler, like how do I turn this thing on? (Admit it. We’ve all asked that question.)...
Humans are innovative creatures: the internet, AI, cold brew coffee. Innovation means change and change is bumpy....
One of the things I feel most strongly about is that customer service professionals should never ever be sworn at, demeaned or abused...
Happy Customer Service Week! Last week in prep for #CustomerServiceWeek2019, we celebrated customer service successes. This week we are celebrating the power of employee engagement with The Ritz-Carlton. Employee Engagement Experts and reports agree, treating employees well is linked to business success. As Micah Solomon states in...