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During the recession the gig economy became an alternative to unemployment. You could hear crickets in the silence of the traditional job market. Inhale deeply and you could smell the fear too. Even well educated workers with solid resumes saw their unemployment benefits exhausted before...

With challenges like latency, awkward auto-corrects and improper use of emojis (no, the poop emoji is not chocolate and 'LOL' doesn’t mean lots of love) no one needs more communication problems. This is especially true between customers and businesses which use everything from cell phones,...

Quality is key. No one wants a subpar product or experience. QA metrics are important for gauging and maintaining quality and thereby customers. Contact center analytics can track and parse multiple metrics including: [caption id="attachment_17672" align="alignleft" width="279"] Copyright : falara 123rf.com[/caption]   Average Speed of Answering (ASA) Also...

Customers. They are the heartbeat of all business.  After all, businesses without customers don’t stay in business. They are the gas to the engine. The sunshine to the garden. It is vital to keep and grow your customer base. That means providing an exceptional experience with customer service. Product...