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With challenges like latency, awkward auto-corrects and improper use of emojis (no, the poop emoji is not chocolate and 'LOL' doesn’t mean lots of love) no one needs more communication problems. This is especially true between customers and businesses which use everything from cell phones,...

Customers. They are the heartbeat of all business.  After all, businesses without customers don’t stay in business. They are the gas to the engine. The sunshine to the garden. It is vital to keep and grow your customer base. That means providing an exceptional experience with customer service. Product...

The Ramones might have known some call center/contact center workers. There are many reasons why there is so much turnover in call centers. Sick and Tired of Being Sick and Tired Venting systems that are never cleaned result in terrible air quality. In a place where employees spend...