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The Ramones might have known some call center/contact center workers. There are many reasons why there is so much turnover in call centers. Sick and Tired of Being Sick and Tired Venting systems that are never cleaned result in terrible air quality. In a place where employees spend...

When to Apply AI, a Human or a Hybrid Approach to Improve Business Processes While we can all agree that AI is certainly a leading technology trend being tapped to pack more power into software applications,business processes and analytics, the real challenge lies in determining how...