agent abuse Tag

High stress, low wages, abuse. We’re not talking about indentured servants, we’re talking about customer service. Unfortunately, customer service agents are often treated badly. It’s time for businesses to take responsibility for the environment their employees work in by reducing employee harm....

Abuse is not high on the list for most job seekers, customer service employees included. Though there are many reasons for agent turnover in contact centers,  one cause is harassment from customers. Here are three ways contact center agents are abused and tools to improve...