28 Aug Uber Banning Bad Customers: Is that Good Customer Service?
An abusive agent is detrimental to a company, and so is an abusive customer. Is booting the bad ones, lik Uber is, good customer service? ...
customer service agent scoring Tag
13 Mar Customer Service Agent Scoring and Actionable Data
“Too much information, running through my brain…” The Police have it right. We're drowning in the amount of info available to us. However, what use is data that isn’t sifted or that comes too late? In customer service it means loss of clients and...