22 Jan CX Futurism Customer Service Buzz
Futurism: “concern with events and trends of the future, or which anticipate the future.” ...
Customer Satisfaction Blog
15 Jan 4 Ways To Avoid Post-holiday Burnout In Customer Service Agents
Conceptual photo illustrating burnout syndrome at work...
08 Jan New Year, New Rules: Consumer Trust, Data Privacy And Compliance In Contact Centers
It was destined to happen. The Wild West of digital media, with its international reach, enticing freedoms and little regulation, could not last without standards of regulation....
18 Dec Bad Bot vs Good Customer Service
The chatbot. These digital interface tools have become a familiar, sometimes funny, sometimes maddening part of online customer service. Even with the growth of AI there are many bad bots, but they do not have to crush good customer service. ...
11 Dec Empathy Is Great For Cx But It Doesn’t Solve Customer Service Problems Alone
Let’s get clear on empathy, what it means and how it fits into creating great customer experience and your company culture....
04 Dec CX and EX: Balancing Company Policies And Customer Service Agent Needs
Yeah, we know. Relationships are hard. But human beings (and businesses) don't do well on an island alone. Build your CX and EX together....