12 Jun How Creative Brands Make Customers Feel Good
If you make customers feel good they are likely to stay and more likely to share, like, subscribe, re-post and buy more....
Customer Satisfaction Blog
05 Jun B2C Personalization Power in Customer Engagement
If your communication doesn’t include B2C personalization you’re missing something - your customer...
29 May The Power of Streamlining Customer Experience
I love how technology has streamlined consumer life. Amazon prime provides shopping from home and delivers purchases within hours. GrubHub delivers food to the doorstep of over 19 million users. What an upgrade from epic store lines, waiting weeks for a package, cooking and getting...
15 May Analog and Digital Customer Experience in Harmony
There are benefits to both digital and analog experience in music. The same is true for customer service. Analog and digital customer experience isn’t a binary choice. ...
08 May Disrupt Live Chat – 3 Considerations on How to End Interactions
Beth contacted her wireless provider via chat to ask about data upgrade options for her phone plan . The customer service rep, Dale, answered her question with ease. Beth thanked him, they talked about how cool the most recent “Game of Thrones” episode was and...
01 May To Win Millennial Customers Understand Them Don’t Mock Them
We’ve heard the term “me, me, me generation” and that millennials are lazy and self-obsessed over and over again. The major news outlets quoting stats hasn’t helped. Hasbro even made a Monopoly for Millennials. Not everyone was amused though. Whether you buy into the stereotypes...