customer service agents Tag

Is AI still predicted to be contact center doom or boom? It depends on where you’re standing.  Is AI Killing or Changing Contact Center Jobs? How about this inflammatory post title: Bots and AI continue their march toward call center obliteration.  Really? Sounds like a sci-fi logline. Industry...

“I’m sorry, that is not a valid entry,” is not the most empathetic response to a customer inquiry. Yes, AI and automated menus can streamline the customer service process, but don’t forget the human touch of empathy. AI Everywhere It is amazing how far artificial intelligence has...