customer service agents Tag

High stress, low wages, abuse. We’re not talking about indentured servants, we’re talking about customer service. Unfortunately, customer service agents are often treated badly. It’s time for businesses to take responsibility for the environment their employees work in by reducing employee harm....

Is AI still predicted to be contact center doom or boom? It depends on where you’re standing.  Is AI Killing or Changing Contact Center Jobs? How about this inflammatory post title: Bots and AI continue their march toward call center obliteration.  Really? Sounds like a sci-fi logline. Industry...