01 Apr QA, CX and EX for your Remote Customer Service Team – We Can Help
Make managing your remote customer service team easier with CSAT.AI....
Customer Experience Tag
11 Mar Face the Changes in CX and EX in Customer Service
Businesses must evolve as the people who work them and those who buy from them evolve. Changes in CX and EX in customer service have to come at the speed of change in the world as a whole....
04 Mar Female CX: Buying Power, Challenges and Solutions – The Now is Female
International Women’s Day is March 8th, a prime time to check in with how far we have come in female CX with buying power, challenges and CX solutions...
12 Feb Customer Love Benefits Both Sides: Appreciation Is The Chocolate In CX
Do you love your customers? Do they know it? Customer love nurtures your B2C relationships....
05 Feb CSAT.AI for Customer Experience and Quality Assurance, Your New Best Friend
Welcome to CSAT.AI for customer experience and quality assurance, your new best friend. With this innovative tool QA monitoring is automated, covering all of your chat and email interactions. CSAT.AI supports your agents with real time feedback enabling them to provide excellent customer experience....
22 Jan CX Futurism Customer Service Buzz
Futurism: “concern with events and trends of the future, or which anticipate the future.” ...
11 Dec Empathy Is Great For Cx But It Doesn’t Solve Customer Service Problems Alone
Let’s get clear on empathy, what it means and how it fits into creating great customer experience and your company culture....
04 Dec CX and EX: Balancing Company Policies And Customer Service Agent Needs
Yeah, we know. Relationships are hard. But human beings (and businesses) don't do well on an island alone. Build your CX and EX together....
02 Oct The Feel Good Moments: Celebrating Customer Service Successes
In Hubspot’s recent The State of Customer Service in 2019 report, they mentioned the earliest recorded customer complaint from 1750 BCE. Wow. This industry has some history. What about the feel good moments? In preparation for Customer Service Week we’re celebrating some customer service successes...
25 Sep The Customer Experience Time Loop: Give Information, Get Transferred, Repeat
Are your customers caught in a customer experience time loop? Your customer facing AI solutions, like chatbots, never tire of repetition. However, your customers and agents do....