contact centers Tag

Abuse is not high on the list for most job seekers, customer service employees included. Though there are many reasons for agent turnover in contact centers,  one cause is harassment from customers. Here are three ways contact center agents are abused and tools to improve...

Is AI still predicted to be contact center doom or boom? It depends on where you’re standing.  Is AI Killing or Changing Contact Center Jobs? How about this inflammatory post title: Bots and AI continue their march toward call center obliteration.  Really? Sounds like a sci-fi logline. Industry...