Too many calls

04 Dec Too many calls

Posted at 20:42h in by Kellyne Clapper

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agent abuse agent retention agent support AI artificial intelligence authenticity automated systems brand loyalty brand trust brand voice Call center Call center metrics call centers communication company culture contact center contact centers CSAT CSAT.AI Customer Experience Customer Needs customer relationships customer retention customer service customer service agents customer service tools Customer Service Week CX empathy Employee experience EX great service harassment job benefits KPI KPI metrics omnichannel outsourcing personalization QA QA metrics Quality Assurance training turnover work-life balance

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